What do you mean by "100% Waterproof"?

Independent Testing

In August 2008 IC Consultants Ltd (part of the Mechanical Engineering Department of Imperial College, London) were commissioned to make an independent assessment of the waterproofness of the Aquapac range.

The tests were carried out using a purpose-built pressure chamber (pictured here).

All the cases met Aquapac's waterproof claims (see below).

Every case sealed with our patented Aquaclip® seal tested 100% waterproof to at least 0.5 bar, which is equivalent to a depth of 16.7 feet (5.1m) of water. Some tested waterproof to 2.0 bar, which is equivalent to 66.9 feet (20.4m) of water.

In-House Testing

During manufacture we batch-test the cases in our own pressure chamber for 5 minutes at 1.0 bar, which is equivalent to 33ft (10.1m) of water.

We also do a simple, manual squeeze-in-a-basin test!

How tough are the materials?

1. The Aquaclip seal:

Made of injection-moulded plastics and very tough indeed. Before we introduced our first Aquaclip it was submitted for independent tests by the School of Engineering at Bath University. They certified that it was still waterproof after being opened and closed 10,000 times.

2. The soft case:

The flexible cases are made from a variety of special polymers, and bonded with a technique called high-frequency welding. HF radio waves cause the different layers of material to form a chemical bond, so the joins are as strong as any other part of the material. All our materials are UV-stabilized, so they will not break down or become discoloured through exposure to sunlight.

3. The Flip-Phone Case:

In two separate tests this case survived being flipped open and closed 10,000 times without damage. This testing was conducted by the Department of Mechanical Engineering at Imperial College London.

Our Guarantee

We stand behind our products.

With the best will in the world, and despite the best QA systems, every manufacturer runs into quality problems from time to time. If there's a problem, we want to know about it. Fast. We may need to correct it. We want continually to be improving our offering.

Our future success depends 100% on winning and retaining repeat customers who are happy to recommend Aquapac to their friends and family.

The only way we know to do that is to manufacture the best quality cases, and to offer the very best delivery and after-sales service.

Free 3-Year Extended Warranty

Our warranty goes way beyond those offered by most companies:

    * "If our product fails because of faulty workmanship we will compensate you for the contents as well as for the case

      and

    * "Our warranty lasts for 3 years.

Who decides whether it was faulty workmanship? Ok, we do. But if that makes you think we'll seek to wriggle out of our responsibilities you'd be very much mistaken. How would that help the good reputation on which we depend?

Check out some of the comments in the column on the right of this page. Hopefully they will put your mind at rest about the kind of people you're dealing with…

Compensation

If it weren't clear whether or not we were to blame we would tend to err on the side of generosity. It's our policy and plain good sense that it's better to pay out a little in compensation than to lose a customer.

What do I mean by "a little"? Well last year was a bad year for us, because we suffered a moulding failure and had to recall and replace quite a bit of product. This took our warranty returns rate up to 0.05% of cases sold (50 cases out of every 100,000 sold). Worldwide it cost us £9k ($18k) in compensation. A bad year? By our standards yes, very disappointing. But fatal? Hardly.

Insurance

We cannot guarantee our cases against accidental damage, or against general wear and tear (they're strong but of course they can still be punctured). So I do recommend that you make sure that your insurance covers the contents.

Small Print

The full text of our 3-year warranty is shown at the end of the User Guide included with every case.

You Get What You Pay For

John Ruskin put this most elegantly back in the 19th century.

So, before you rush to buy a budget alternative, check out their small print!

proud winners of the 2007Queen's Award for Enterprise: Innovation